1Acceptance of these Terms
About us. DoctorSwap ("we", "us" or "our") operates an automated, non-custodial Digital Asset swap service in a risk-aware manner. In practice, a user requests a quote, sends the input asset to a generated deposit address, our systems screen the deposit before anything is paid out, a third-party exchange or Liquidity Provider performs the conversion, and the output asset is sent to the user’s destination address. The Services are operated by 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.), a company registered in the Republic of Costa Rica under corporate ID 3-102-959244, with registered office at Provincia 01 San José, Cantón 01 San José, Mata Redonda, Sabana Norte, Avenida Las Américas, Edificio Torres del Parque, Número Trescientos Tres.
These Terms of Service (this "Agreement") form a binding contract between you ("you", "your" or "user") and 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.), a company organised under the laws of the Republic of Costa Rica ("DoctorSwap", "we", "us" or "our"), and, where they exercise rights or rely on protections under this Agreement, our Affiliates (as defined in Section 2). This Agreement governs your access to and use of Drswap.io, any associated subdomains, application programming interfaces (APIs), embeddable widgets (iFrames), automated tools and all related products and functionality we make available (collectively, the "Services").
This Agreement incorporates our Privacy Notice and Compliance Policy by reference, each published at Drswap.io. By accessing or using the Services — including by requesting a quote or initiating a Transaction — you confirm that you have read, understood and agree to be legally bound by this Agreement in its entirety. If any term is unacceptable to you, you must not access or use the Services.
1.1Changes to this Agreement
We may amend this Agreement from time to time. The current version and its "Last updated" date are always published at Drswap.io. For material changes, we will give reasonable prior notice by a notice on the Services and/or, where we hold a contact address for you, by email, at least 15 days before the change takes effect, except where an earlier change is required by law, regulation or a security or sanctions obligation (in which case we will give as much notice as is practicable). The version of this Agreement in force at the time you initiate a Transaction governs that Transaction through to its completion, return or other final disposition; amendments apply prospectively to Transactions initiated after the change takes effect. Your continued use of the Services after an amendment takes effect constitutes acceptance; if you do not agree, your sole and exclusive remedy is to stop using the Services.
2Definitions
- Affiliate
- any entity that controls, is controlled by, or is under common control with 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.), where "control" means direct or indirect ownership of more than 50% of voting rights or the power to direct management. Affiliates may operate parts of the Services (for example hosting, support or engineering) and may rely on the protections, disclaimers and limitations in this Agreement in that capacity.
- Digital Asset
- a supported cryptocurrency or blockchain-based token, being one of the assets and networks listed in Section 4.3 as supported from time to time.
- Transaction
- a single, one-off swap of one Digital Asset for another initiated through the Services, from quote through deposit, screening, conversion and payout (or return, hold or other disposition).
- Quote
- the indicative rate, estimated output amount, applicable fees and quote-expiry time presented to you for a proposed Transaction before you deposit.
- Fees
- the amounts retained or charged in connection with a Transaction, comprising our service fee (if any, disclosed in the Quote) and third-party costs, including Liquidity Provider spreads and Network Fees.
- Network Fee
- the blockchain transaction (gas/miner) fee payable to the relevant network to broadcast a deposit, conversion, payout or return; Network Fees are borne by you and are deducted from the amount sent or returned.
- Limits
- the minimum and maximum input amounts accepted for a Transaction or asset, and any cumulative limits applied for risk or compliance reasons, as displayed in the Services or applied by our controls.
- Failed Transaction
- a Transaction that cannot be completed as quoted — for example because the deposit is outside Limits, arrives after the Quote expires, moves beyond the rate tolerance, is a partial or duplicate deposit, is on an unsupported asset/network, is rejected by a Liquidity Provider, or is stopped under Section 8.
- Compliance Review
- a hold placed on a Transaction so that our automated or manual risk, sanctions or verification controls can be applied before the Transaction proceeds, is returned or is otherwise disposed of (Sections 6 and 8).
- Liquidity Provider (LP)
- a licensed or registered third-party exchange, liquidity venue or OTC desk engaged to perform the conversion of Digital Assets, on its own platform and under its own terms.
- Receiving Address / Sending Address
- respectively, the wallet address you designate to receive the output Digital Asset, and the address from which the input Digital Asset is sent.
- Blockchain
- any public distributed ledger or peer-to-peer network on which a Transaction is recorded, which we neither own nor control.
3Nature of the Services — Non-Custodial Technology Provider
DoctorSwap is an automated, non-custodial software tool (a "bot" / web application) that lets an individual user swap one supported Digital Asset for another. The regulated conversion is performed by third-party Liquidity Providers on their own platforms. 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.) provides the software and screening layer; it does not itself carry out the regulated exchange, transfer or custody of Digital Assets.
3.1Custody and transaction architecture
We do not hold your private keys and do not take custody of, pool, lend, escrow or exercise ongoing control over user balances. In the ordinary flow, your input asset is sent to a single-use deposit address generated for your Transaction, is routed for conversion by a Liquidity Provider, and the output asset is paid out to your Receiving Address. The only control we retain is the technical ability, at the pre-payout stage, to withhold, refuse, return or (where lawfully required) freeze a payout before it is released — for example during a Compliance Review. The precise key-management and transit position (including whether any deposit, transit or smart-contract address is at any point company-controlled, partner-controlled or LP-controlled) is certified in writing by our IT/Security function and recorded in the Regulatory Perimeter & Licensing Memo and transaction-flow diagram; it is kept aligned with the actual architecture. Where any part of the flow does involve a company-controlled address, hot wallet or smart contract, that control point is disclosed in that Memo and does not, of itself, make us a custodian of your balances.
3.2Regulatory position
We operate on the basis that 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.) is a technology provider and that the regulated exchange of Digital Assets is carried out by licensed/registered Liquidity Providers. This is a legal position, not a settled fact, and is treated as a live legal risk: it is supported by, and kept aligned with, a current Regulatory Perimeter & Licensing Memo confirmed by qualified Costa Rican counsel and re-assessed against Article 15 quáter of Law No. 7786 (as added by Legislative Decree No. 10961) and the implementing regulation to be issued by CONASSIF. Nothing in the user-facing presentation of the Services is intended to represent that we act as the counterparty, exchange, custodian, broker or money-services business for your Transaction; where the interface describes a swap, the conversion is performed by a Liquidity Provider. We do not operate as a bank, custodian, exchange, money transmitter or money-services business.
All rates, quotes, estimated amounts and timing displayed in the Services are indicative only, may be provided by Liquidity Providers, and may change before a Transaction is confirmed (Section 5).
4Eligibility, Restricted Jurisdictions and Permitted Use
4.1Eligibility representations
By accessing the Services you represent and warrant that: (i) you are at least 18 years of age and have full legal capacity to enter into this Agreement; (ii) you are an individual acting on your own behalf (entity use is not permitted, Section 6); (iii) you are not a Restricted Person (Section 4.2); (iv) you are not using the Services in connection with the proceeds of any criminal, fraudulent or unlawful activity; (v) you will not use any technology or method (including VPNs, proxies, Tor or other anonymisers) to circumvent our eligibility, geo-blocking or screening controls; and (vi) all information you provide is accurate and complete.
4.2Restricted jurisdictions and persons
The Services are not offered to, and may not be used by, a "Restricted Person", meaning any person who is a resident, citizen, national or established/incorporated in, or accessing the Services from, a Restricted Jurisdiction, or who is a sanctioned person under Section 8. Restricted Jurisdictions are:
- the United States of America and its territories (US persons are excluded);
- comprehensively sanctioned jurisdictions — currently Iran, North Korea (DPRK), Cuba, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine;
- jurisdictions subject to a FATF "call for action" (currently Iran, DPRK and Myanmar) and any jurisdiction on our internal prohibited list; and
- any other jurisdiction where use of the Services would be unlawful.
The Restricted Jurisdiction list above is maintained by us and updated from time to time as sanctions regimes and FATF listings change. We enforce these restrictions operationally through IP-based geo-blocking applied at access and re-checked at each Transaction, VPN/proxy/Tor detection, a user attestation of non-US status, and treatment of any reliable Restricted-Jurisdiction nexus as a block or decline. These are product-level controls: a confirmed nexus is a hard block, and an ambiguous signal (e.g. a VPN) results in a hold pending verification (Section 8).
4.3Supported assets and networks
The Services support only the Digital Assets and networks we admit from time to time. As at the Last updated date these are BTC (Bitcoin), ETH (Ethereum), USDT (Ethereum ERC-20 and TRON TRC-20), USDC (Ethereum ERC-20) and TRX (TRON). Privacy coins and anonymity-enhanced assets are not supported and are not accepted as input or output. The current list is published at https://drswap.io Assets or networks not on the list are unsupported (Section 5).
4.4Licence
Subject to your compliance with this Agreement and only where you are not a Restricted Person, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable and royalty-free licence to access and use the Services in a permitted jurisdiction, for your own lawful, personal, non-commercial swap activity only. This licence does not extend to any use in or from a Restricted Jurisdiction or any use that breaches this Agreement or applicable law. We may revoke or suspend this licence at any time in accordance with Section 15.
5Transactions, Quotes, Network Risk and Returns
5.1Quote mechanics
- Quote expiry. Each Quote is valid for a limited period (typically 15 minutes). A deposit received after expiry is re-priced at the prevailing rate, and you will be shown the new rate before conversion.
- Rate tolerance / slippage. Conversion proceeds only if the executable rate is within the disclosed tolerance (typically ±1%) of the Quote. Outside tolerance, the Transaction is paused and re-quoted; you must accept the new Quote or the input asset is returned (Section 5.3).
- Limits. Deposits below the minimum or above the maximum for the asset, or that cross a cumulative compliance Limit, are handled as a Failed Transaction or trigger verification (Section 6).
- Price changes and LP rejection. Rates are indicative and may change before confirmation. A Liquidity Provider may reject or fail an order; in that case we pause the Transaction, recover the funds to our control, and re-route to another approved LP or return the input asset (Section 5.3).
- Network Fees. Network Fees are borne by you and deducted from the amount sent or returned. Our service fee, if any, is disclosed in the Quote.
5.2Network risk and irreversibility
Transactions occur on public Blockchains and are completed by third-party Liquidity Providers. You acknowledge that: Transactions are generally irreversible once broadcast and confirmed; we do not guarantee that any Transaction will be processed, confirmed within any particular time, or completed at all; and we are not liable for network congestion, forks, chain reorganisations, gas/fee volatility, slippage or Liquidity Provider failures, in each case to the extent beyond our reasonable control. You are solely responsible for providing a correct, compatible and operational Receiving Address and for using the correct network and token standard. We are not responsible for assets that are lost or unrecoverable because of user error, including, by way of example: sending on the wrong network or as the wrong token standard (e.g. an ERC-20 asset sent on TRON); a missing or incorrect memo/tag; sending to an incompatible, contract or inaccessible address; deposits routed through bridges; or deposits of unsupported assets.
5.3Returns
Where a Transaction is a Failed Transaction and none of the legal overrides in Section 5.4 applies, we will, where technically and lawfully possible, return the input asset to the originating Sending Address, net of unavoidable Network Fees, and record the return transaction hash. Return mechanics:
- Timing and owner. Returns for routine Failed Transactions are initiated promptly, typically within 1–3 business days; returns following a Compliance Review are initiated after the review concludes. The decision to return, hold or refuse a return is owned by our compliance function.
- Fees. Network Fees are deducted from the returned amount; the gross, fee and net are recorded.
- Return address. We return only to the verified originating Sending Address, never to a different, user-supplied address. Where the deposit originates from an exchange, custodial or pooled wallet, or the Sending Address is not user-controlled or cannot be reliably determined, we may be unable to return safely; in that case we hold and escalate, and may require verification before any return.
- Same chain only. Returns are made on the same network as the deposit; we do not make cross-chain returns.
- Failed returns. If a return itself fails (e.g. bounce, dust-limit, contract address), we retry per our procedure or, if it cannot be completed, hold the asset, record the reason and escalate.
5.4Custody, holds and legal overrides
Withholding, freezing, returning or unwinding an asset is not part of our ordinary business model. However, where applicable law, a sanctions obligation, a Costa Rican statutory freeze (Articles 33 bis and 86 of Law No. 7786), or a valid legal order requires it, we will act accordingly — which may include not completing the Transaction, not returning the asset, withholding or freezing it, reporting it, or otherwise complying with lawful direction. We will not return an asset where doing so would breach applicable sanctions or other law, would frustrate an investigation, or would constitute dealing in criminal proceeds. This Section is consistent with, and operated under, our internal Sanctions & Suspicious Activity Handling Procedure. We strongly encourage you to review all order details before initiating any Transaction.
6Verification (KYC / Source of Funds)
We apply a dynamic, risk-based approach to customer due diligence. Most low-value, low-risk swaps do not require identity verification; the primary control is real-time screening of every deposit (Section 8). We reserve the right, and where applicable law requires the obligation, to request identity or source-of-funds / source-of-wealth information as a condition of processing, completing or returning a Transaction.
Examples of when verification (KYC) or source-of-funds (SoF) may be requested include: a Transaction (or linked Transactions over a rolling 30-day period) reaching the applicable value threshold; an elevated transaction-screening risk score; a possible sanctions or politically-exposed-person match; adverse media; indicators of structuring or rapid pass-through; a high-risk-jurisdiction nexus; or a request from a competent authority. Verification is collected before payout through a secure third-party verification vendor (our identity-verification provider); you may be asked for a government-issued photo ID and a liveness check and, at the enhanced level, source-of-funds evidence.
If you decline or fail to complete a requested verification, we will not complete the Transaction. We will, where lawful and technically possible, return the input asset to the Sending Address (Section 5.3); however, we will not return, and may hold, report or freeze the asset, where the funds carry sanctions, stolen-funds or other prohibited exposure, where a legal hold applies, or where return would breach law (Section 5.4). Declined-verification cases may be recorded and assessed as attempted transactions under our AML procedures.
7Liquidity Providers and Allocation of Responsibility
The conversion of Digital Assets is performed by third-party Liquidity Providers on their own platforms, under their own terms, which may include separate fees, spreads, eligibility criteria, jurisdictional restrictions and privacy practices. We do not set the price at, or control execution on, the Liquidity Provider’s platform.
7.1How Liquidity Providers are selected
We onboard and retain Liquidity Providers under our Liquidity / Exchange Partner Policy. A Liquidity Provider must hold a verifiable licence/registration for the relevant activity in an acceptable jurisdiction (FATF-listed jurisdictions excluded; and, where the Costa Rican VASP regime applies, valid SUGEF registration), operate a documented AML/CFT programme, support the required screening and, where applicable, Travel-Rule protocols, and pass sanctions, ownership and adverse-media checks. We route your Transaction to an approved Liquidity Provider that supports the relevant pair; we do not guarantee any particular Liquidity Provider will be used.
7.2LP terms and your exposure to them
Where the design of a Transaction exposes you to a Liquidity Provider’s own terms, privacy practices or data handling, those terms are the Liquidity Provider’s responsibility, not ours. A link to or integration with a third party is not our endorsement of it. We are responsible for operating the Services and applying our screening controls (Section 8); the Liquidity Providers are responsible for executing the conversion and for their own services and compliance. We are not responsible for outages, errors, delays, restrictions or losses attributable to a Liquidity Provider or the underlying Blockchain, in each case to the extent beyond our reasonable control.
8Compliance, Sanctions and Risk Screening
We apply the risk controls in our AML/CFT Policy and KYT & Sanctions Screening Policy to the Services. By using the Services you acknowledge and agree that:
- Screening scope. We screen 100% of inbound deposits before any payout using automated transaction ("Know-Your-Transaction" / KYT) analytics and sanctions screening, covering the deposit (source) address, its source-of-funds exposure and transaction path, and — before broadcast — the destination (payout) address. No Transaction is paid out without a completed screen, including during tool outages.
- Sanctions lists. We screen against lists administered by the U.S. Office of Foreign Assets Control (OFAC, including the SDN List and the 50% rule), the United Nations, the European Union and the UK (OFSI), and we do not knowingly facilitate Transactions involving sanctioned persons, entities, wallets or jurisdictions, or Transactions connected to stolen or hacked funds, child sexual abuse material, terrorist financing, ransomware, darknet activity or other prohibited categories.
- Outcomes. Where we identify or reasonably suspect any of the above, or any breach of this Agreement, we may — consistent with the return and legal-override rules in Section 5 — proceed, place the Transaction under Compliance Review, request verification (Section 6), delay, refuse, return, withhold, freeze or stop the Transaction, and restrict or block any address or user, in each case in accordance with applicable law.
- Reporting. Where required by applicable law or valid legal process, we report relevant activity to, and cooperate with, competent authorities, including the Costa Rican financial intelligence unit (UIF within the ICD), observing the no-tipping-off principle. We may be legally unable to tell you that a report has been made or explain the reason for a hold.
- Support and escalation. If you believe your address or Transaction has been restricted in error, contact [email protected]. We aim to acknowledge within 2 business days and to update you as our review allows, subject to legal limits on what we may disclose. A held Transaction is not released until the relevant flag is resolved.
9Prohibited Uses (User Conduct)
This Section governs your conduct; Section 8 governs our controls. You must not use the Services to violate, or to cause or facilitate our violation of, any applicable law, nor in connection with: money laundering, terrorist or proliferation financing; the proceeds of crime; sanctions evasion or circumvention of our geo-blocking or screening controls; fraud, theft or stolen funds; ransomware, darknet markets, or child sexual abuse material; or any activity that, in our reasonable judgement, exposes us, our users or our Liquidity Providers to legal or regulatory risk. You must not misuse, probe, scrape, overload, reverse-engineer or interfere with the Services or their security. We may block access, without notice, where we identify such use.
10iFrame / API and Partner Integrations
Access to the Services via our iFrame or API, or any other integration or white-label arrangement, is available only to approved partners under a separate written partner agreement. That agreement governs, at a minimum: the partner’s own compliance and screening obligations; branding and permitted presentation of the Services; data handling and data-protection responsibilities; allocation of liability and indemnities; service levels; and our right to suspend or terminate the integration for compliance, security or breach reasons. Nothing in these Terms grants any integration right; you must contact us in advance at [email protected] and enter into the partner agreement before integrating.
11Intellectual Property
We and our licensors own all intellectual property rights in the Services, including software, text, graphics, trademarks and designs. Except as expressly permitted, you may not copy, modify, distribute, sell, licence or create derivative works from any part of the Services. You retain ownership of any content you submit to us (for example, support messages or verification materials); you grant us a worldwide, royalty-free, non-exclusive licence to use that content only as necessary to operate, provide and secure the Services, to provide support, and to comply with law — and not for unrelated purposes. Any feedback you provide may be used by us without restriction or compensation.
12Disclaimers; No Professional or Tax Advice
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
Nothing in the Services constitutes investment, financial, legal, accounting or tax advice, and no rate or information is a recommendation or endorsement of any Transaction. You are solely responsible for determining, reporting and paying any taxes that apply to your Transactions and for your own regulatory and tax compliance. All rates and information are for informational purposes only and may be provided by Liquidity Providers. Nothing in this Section excludes or limits any liability or right that cannot be excluded or limited under applicable mandatory law (including any non-excludable consumer rights); where such law applies, our disclaimers and the limitations in Section 13 apply only to the extent permitted by that law.
13Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, DIMINUTION IN ASSET VALUE, LOSS OF DATA OR LOSS OF OPPORTUNITY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT IS LIMITED TO THE GREATER OF (A) THE FEES WE RETAINED ON THE TRANSACTION GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (USD 100.00).
Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for fraud or for death or personal injury caused by negligence; where mandatory consumer-protection law applies to you, these limitations apply only to the extent permitted by that law. This Section survives termination and prevails over any conflicting provision, subject to the foregoing carve-outs.
14Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.) and its Affiliates and their respective officers, directors and personnel from third-party claims, losses, liabilities and reasonable expenses (including reasonable legal fees) to the extent arising out of your use of the Services in breach of this Agreement, your violation of law, or your infringement of a third-party right. This indemnity does not apply to the extent a claim arises from our own breach, negligence or wilful misconduct, and is subject to any non-excludable limits under applicable mandatory or consumer law.
15Suspension and Termination
We may modify, suspend, discontinue or terminate any part of the Services, or your access, at any time — with notice where practicable, and without notice where required for legal, security, sanctions or compliance reasons. On suspension or termination: (i) a Transaction already validly initiated is completed, returned or otherwise disposed of under Sections 5, 6 and 8, unless a legal override or Compliance Review requires otherwise; (ii) any Transaction under a compliance or legal hold remains held and is dealt with per Section 5.4 and our internal procedures; (iii) open support cases are handled to conclusion where lawful; and (iv) records are retained for the periods, and deleted or anonymised in the manner, set out in the Privacy Notice and our AML retention schedule (certain compliance records are retained for no less than five (5) years). Sections that by their nature should survive (including Sections 2, 5.4, 8, 11–14, 16–18) survive termination.
16Force Majeure
We are not liable for any delay or failure in performance resulting from causes beyond our reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil disturbance, governmental or regulatory action, sanctions, labour dispute, or failure of equipment, utilities, internet, network or Blockchain infrastructure.
17Dispute Resolution; Arbitration; Class Waiver
Please read this Section carefully — it affects your legal rights.
Informal resolution first. Before commencing arbitration, the initiating party must send a written notice of dispute to the other (to [email protected] in our case) describing the claim and the relief sought; the parties will then attempt in good faith to resolve the matter for sixty (60) days.
Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the Services that is not resolved informally shall be finally resolved by binding arbitration administered by the Centro Internacional de Conciliación y Arbitraje (CICA), San José, Republic of Costa Rica, under its arbitration rules in force at the time the arbitration is commenced, conducted in English or Spanish, and may be held remotely by video conference. Judgment on the award may be entered in any court of competent jurisdiction.
Class Action Waiver. To the extent permitted by applicable law, you and 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.) agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective or representative proceeding, and waive any right to a jury trial. Where you are a consumer and applicable mandatory law makes this waiver or the arbitration agreement unenforceable, that mandatory law prevails and the affected claims may be brought in the competent courts of Costa Rica.
18General
- Governing law. This Agreement is governed by the laws of the Republic of Costa Rica, without regard to conflict-of-laws principles, subject to any non-excludable law of your place of residence.
- Consistency of public documents. This Agreement, the Privacy Notice, the Compliance Policy and the Restricted Jurisdiction schedule are published together at Drswap.io and are maintained as a consistent, current set; in case of conflict between the public documents, this Agreement governs the contractual relationship and the Privacy Notice governs data-protection matters.
- Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary, and the remaining provisions remain in full force.
- Assignment. You may not assign this Agreement; we may assign it to an Affiliate or in connection with a merger, acquisition or sale of assets.
- Entire agreement. This Agreement (with the Privacy Notice and Compliance Policy) is the entire agreement between you and us and supersedes all prior understandings.
- Language. Any translation is provided for convenience only; the English version controls.
19Contact, Legal Notices and Complaints
- Support: [email protected] — general and operational queries, including restricted/held Transactions; target acknowledgement within 2 business days.
- Complaints / escalation: [email protected] — formal complaints and dispute notices; target substantive response within 15 business days.
- Legal notices: 3-102-959244 Sociedad de Responsabilidad Limitada (S.R.L.), Mata Redonda, Sabana Norte, Avenida Las Américas, Edificio Torres del Parque, Número Trescientos Tres, San José, Costa Rica, marked for the attention of the Compliance Officer / Legal.